Privacy Policy
We value your privacy at CanvasOrchardTide
Information We Collect
If you reach out to us for corporate floral arrangements or gift services, we gather information you supply willingly. This may include your name, company name, email, phone, delivery destinations, and particular specifications for your floral requests. We also collect payment details when you place orders, handled securely through our payment partners.
For corporate clients, we might collect extra business data like company registration information, preferred delivery times, and budget needs to tailor our service to your business.
Our site automatically gathers certain technical data when you visit. This includes your IP address, browser type, device details, and navigation path on our site. We use this data to improve site performance and understand how clients discover our services.
How We Use Your Information
We mainly use your information to complete flower orders and deliver quality customer service. This covers processing orders, coordinating deliveries, crafting tailored arrangements, and communicating about your service needs.
We also use data to enhance our services and website experience, helping us identify which corporate floral offerings are most valuable to our clients and how we can better support the business community in United Kingdom.
Information Sharing and Disclosure
CanvasOrchardTide respects your privacy and does not sell personal information to third parties. We disclose information only as needed to deliver our services or when required by law.
We may share required information with trusted service partners who help run our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to protect your information and use it solely for the services they perform for us.
We may reveal information when required by law, a court order, or government request. We may also disclose to protect our rights, property, or safety, or the safety of our customers and staff.
Security Measures for Data
We treat the protection of your personal data with importance and apply suitable technical and administrative safeguards to guard it. This encompasses safe data storage, encrypted transfers, and restricted access to personal information within our company.
Safe Storage
Your personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Vital data transfers are encrypted to shield information during interactions between your browser and our infrastructure.
Restricted Access
Only personnel who require the data to perform services are granted access to customer information.
Although we employ robust security measures, no online transmission method is foolproof. We continually update our security practices to guard against emerging threats.
Your Privacy Rights
You hold significant rights concerning your personal data. Depending on applicable laws, you may access, update, erase, or limit how your data is used.
To exercise these rights, please reach out using the contact details at the bottom of this policy. We will respond within a reasonable period as mandated by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose collected.
Typical Retention Periods:
- Customer contact and order details: about three years after the last service interaction
- Payment records: around seven years for tax and accounting needs
- Website analytics data: about two years and two months for service improvement analysis
- Marketing preferences: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your browsing experience and to learn how visitors interact with our site. Cookies allow us to recall your preferences and assess site performance.
You can manage cookie settings via your browser preferences. Note that turning off certain cookies might impact how the site works. For more details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to external websites or services. This privacy policy covers only CanvasOrchardTide and our site. We are not accountable for the privacy practices of other sites.
We encourage you to check the privacy policies of any third-party sites you visit via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect shifts in our practices, offerings, or legal obligations. When major updates occur, we will adjust the "Last Updated" timestamp located at the top of this policy.
Please take a moment to review this policy now and then to stay informed about how we safeguard your personal information.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your data, please reach out to us.
Contact Us About Privacy
CanvasOrchardTide Privacy Team
Rosewood Lane, London
London, United Kingdom SW7 5AZ
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please put "Privacy Request" in the subject line and share as much detail as you can about your request. We strive to reply to all privacy requests within seven business days.